Making the switch from everyday life to staying at an inpatient hospital can be a jarring transition. We want to make it as easy, and straightforward, as possible. This guide is designed for you and your family, to help answer your additional questions about the details of being a patient at Brooks Rehabilitation Hospital.
Reception and Information
A receptionist is available in the Main Lobby to provide directions and information Monday through Friday from 7:30 a.m. until 9:00 p.m., and Saturday and Sunday from 8:00 a.m. to 9:00 p.m.
Visiting Hours
Visiting hours are from 11:00 a.m. to 8:00 p.m. daily. Your family and friends are invited to visit with you in the patient lounges or in your room. Due to limited space in patient rooms, we request you limit the number of visitors to two in your room. Children are welcome to visit but must be under adult supervision at all times.
Because of our patients' special needs, we request that visitors:
- Be careful not to interrupt therapy schedules
- Check with the nursing staff before bringing any food into the hospital, as some patients are on restricted diets
- Follow all rules and regulations as described by staff
Mail is delivered daily to patients. Letters and packages should be addressed to:
Patient Name
Brooks Rehabilitation Hospital
3599 University Blvd., South
Jacksonville, FL 32216
Patient Dining
Meals are served in the patient's room or in the activity rooms located on each floor at the following times:
Breakfast 7:30 a.m.
Lunch 12:00 noon
Dinner 5:30 p.m.
In addition to service in the activity rooms, there is a cafeteria, called the Sandpiper Café, located on the first floor of the hospital. Patients are allowed to dine in the hospital cafeteria with their physician’s permission. When choosing to dine in the cafeteria, you should notify the nursing staff as soon as possible prior to the meal. This will give the staff time to obtain a dietary order to take to the cafeteria and cancel your regular meal tray.
Telephones
Telephones are located in every patient room. Use the following instructions to place the desired call:
-
To make a call within the hospital, dial the last 4 digits of the desired number.
- Outside local calls: dial "9" first, then the desired number.
- Long distance calls: dial "0" to reach the hospital operator who will assist you in placing either a collect or credit card call.
Television
All patient rooms are equipped with a wall-mounted television with bedside controls. There is no additional charge for television service.
Newspapers
Newspapers are available in machines located at the front entrance of the hospital.
Internet Access
A computer station is located in the 3rd Floor family waiting room that provides internet access to patients and their families. Users can search the internet, check e-mail and print information. Guidelines for using the internet PC are posted at the location.
Smoking
All Brooks facilities and properties are smoke-free. As of November 20th, 2008, smoking and use of tobacco products are prohibited on all Brooks Properties.
Drug and Alcohol Policy
Alcohol and illegal drugs are not permitted on Brooks’ property. If caregivers believe there is a possibility of the use of non-prescribed medications, alcohol, or illegal drugs by a patient while under treatment, a random urine drug screen may be required and/or the patient may be discharged from services.
Valuables
Patients are responsible for their own belongings and valuables. We recommend you leave valuables at home in order to minimize the risk of loss, theft or damage. Brooks Health System cannot assume liability if damage, loss or theft occurs.
Ethical Conduct
Brooks Health System is committed to the highest standards of ethics and integrity. Staff members use ethical conduct in all aspects of patient care, billing and business decisions. If a staff member has a concern about ethical practice, he/she is responsible for informing the administration.
If you have a question or concern about ethical conduct, please contact the nurse manager, therapy manager or your case manager.
Complaint/Grievance Procedure
Any patient or family member has the right to express complaints or grievances, and this will not have any effect on current or future care. Brooks supports all efforts to resolve issues of concern and provide a response in a timely and appropriate manner.
All of our staff members welcome your feedback at any time. If you or your family member has a complaint, please contact the nurse manager, therapy manager or your case manager. In the event there is no resolution of the problem, contact the facility's administrator. Patients can also call the Brooks patient advocate hotline at (904) 858-7676. To comply with Privacy Regulations effective April 14, 2003, all privacy complaints should be referred to the Privacy Officer at the toll free Privacy Hotline number 1-866-TELL-BHS or 904-858-7676.
Infection Control
On-going surveillance is performed for early identification, isolation, and treatment of any infectious process. There is also a full-time Infection Control Practitioner on staff. If isolation, due to infection, becomes necessary during the course of your stay, your nurse will provide you with additional information.